When this post is published, I will be traveling with Richard Bangs and the crew from Adventures with Purpose http://www.smarttravels.tv/adventure.htm from highlands of the Monteverde Cloud Forest Reserve to wetlands of Palo Verde National Park wearing my brand new Teva Sandals.
Actually I’ll probably be wearing my 15-year-old Hi Tec boots, but I was so impressed with the company from which I bought my brand new Tevas that I was stretching to find a lead in to tell you about them.
A few days before we were due to leave to film rafting on the Pacuare, my venerable old Teva River Sandals fell apart.
Since the Tevas I wanted are not available here, I bought a new pair online and had them sent to Richard.
Actually, I had them sent to his wife Laura, because I once sent Richard some presents to bring to Costa Rica for my grandkids. He got confused and gave them to his son.
A few hours after the final click, I realized that I had sent them to the wrong address. So I wrote the company and asked them to change the address. I received a quick reply confirming that the address had been changed, but when I checked the tracking the address had not been changed.
So I called the company. I got an immediate answer from a real human being who called UPS and confirmed that now the address would be changed. But when I checked the tracking the address still had not been changed. So I called again.
I’ve lost track of how many times I repeated the cycle, but at some point I got an email from Jennifer Beverley, customer service Sierra Trading Post http://www.sierratradingpost.com/ apologizing for the problem and telling me that they had resent the order to arrive in time for Laura to bring it to me in Costa Rica. What’s more she credited my MasterCard with the $29 that I had spent for overnight shipping.
Laura and Michael and the new Tevas.
I have been buying from Sierra Trading Post for many years because they have such good prices. Until now I have never had a chance to test their service.
Now I know that their service is even better than their prices. I wanted to pass it on.