This Saturday’s Charlotte Observer ran a story about a family of four who reserved and paid for a week’s vacation on Orbitz. The cost including airfare from the U.S. was almost $7,000. It was not until they arrived at Hotel Medditeraneus in Potrero that they found out it was closed.
The family spent their vacation, which happened to be the parents wedding anniversary, with all four of them sharing a room with two double beds. Since it was peak season they also had to switch hotels. By the time they had made alternate arrangements they had suffered, lost precious vacation time and spent an additional $2,000.
Orbitz refunded the money paid for the closed hotel and the additional $2,000. The family thinks they deserve more.
How much more if anything should Orbitz pay? Should they pay for the lost time? How about frustration and suffering?
According to the 28 people who commented on the article, as of Sunday February 22, 9:35 pm Central Standard time, the answer is, “Depends”
Six commenters thought the family should have received more compensation. Eleven commenters thought they should not and 11 of the comments were either ambiguous or did not apply.
Of ten the people who thought the family should not get more compensation, four justified their opinion by saying that the family would have found out the true situation if they had checked on Trip Advisor.
If you go on Trip Advisor as of this writing and search for the Hotel Medditeraneus in Potrero, this is what you’ll find.
Had you checked out the hotel on Trip Advisor before December 30 you would have found all positive reviews.
So if Trip Advisor is not always the answer how can travelers ensure that their vacations and what should be Orbitz responsibility for the pain and suffering?